Refund policy

At NOMCOS, our skincare is made in small batches using natural ingredients and no preservatives, so we take product safety seriously.

We offer refunds on unopened items with the tamper proof seal intact returned within 30 days of delivery. If the product has been opened, used, or is no longer in a resellable condition, unfortunately you are not entitled to a refund.

 

How to Return an Item

Please contact us at hello@nomcos.co.uk to notify us of your return and include the following:

• Your order number

• Confirmation that the product is unopened and unused with the security seal intact.

• The reason for your return

You will be responsible for return shipping costs.

We recommend sending items securely and with tracking. Please include a note inside your parcel with your order number, email address, and return address so we can process your refund smoothly.

 

Items Returned in Unsellable Condition

If any product is returned opened, used, or damaged, we cannot resell it and it will be discarded. No refund will be given in these cases.

 

Damaged or Broken Orders

All orders are shipped with the standard insurance offered by our carriers. If your order arrives damaged, email us within 48 hours of delivery at hello@nomcos.co.uk with your order number and photos of the product and packaging. We’ll help you raise a claim with the courier.

 

Lost or Late Parcels

Once dispatched, responsibility is transferred to the courier. NOMCOS is not liable for lost, delayed, or stolen parcels, but we’ll always help you follow up with the shipping provider.